NYCNooks Refund Policy

Last Updated: January 14, 2026

NYCNooks sells museum-quality physical art prints. Each order is carefully inspected before shipment.

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Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused

• In original condition

• In original packaging

• With proof of purchase

Items sent back without requesting a return first will not be accepted.

To start a return, email:
support@nycnooks.com

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Non-Returnable Items

The following items are final sale:

• Custom or made-to-order prints

• Limited edition or signed prints

• Sale or discounted items

• Gift cards

These items cannot be returned unless damaged in transit.

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Damaged or Defective Items

If your artwork arrives damaged:

• Email support@nycnooks.com within 48 hours

• Include clear photos of the damage and packaging

We will issue a replacement or refund after verification.

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Return Shipping

Customers are responsible for return shipping costs.
We do not provide prepaid return labels.

Original shipping fees are non-refundable.

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Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection

• Approved refunds are issued to the original payment method

• Processing may take 5–10 business days

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Chargebacks & Abuse

Customers who file chargebacks instead of contacting us may have their accounts restricted.

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This version:

• Removes the EU clause

• Locks refunds to 14 days

• Eliminates free return labels

• Aligns with Stripe, Shopify, and Pinterest ad policy

• Protects your art business from abuse

If you want, next we can update the live Terms of Service so it references this exact refund policy language.